Privacy Policy - Ruiru Auto Garage

Ruiru Auto Garage ("we", "our", or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit www.ruiruautogarage.com, use our services, communicate with us through WhatsApp, Facebook, Instagram, telephone, email, or submit information through our online booking system.

By using our website or services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information:

Personal Information

Full name
Mobile phone number
Email address
Physical address (where voluntarily provided)

Vehicle Information

Registration number
Make and model
Year of manufacture
VIN/Chassis number (where required)
Service history
Repair history
Insurance claim details

Communications

When contacting us through:

WhatsApp Business Facebook Messenger Instagram Website contact forms AI Chat Assistant Email Telephone

we may retain communication records to improve customer service and maintain service history.

Media

Customers may voluntarily submit:

Vehicle photographs
Videos
Accident damage images
Diagnostic reports

Website Information

We may automatically collect:

IP address
Browser information
Device type
Operating system
Referring website
Pages visited
Date and time of access

How We Use Your Information

Your information is used to:

Schedule appointments

Diagnose vehicle faults

Prepare quotations

Perform repairs

Process insurance repairs

Maintain vehicle service records

Send appointment reminders

Respond to enquiries

Improve customer support

Enhance website performance

Prevent fraud

Meet legal obligations

WhatsApp Business Platform

We use the official Meta WhatsApp Business Platform.

By contacting us through WhatsApp you consent to receive:

Appointment confirmations

Vehicle repair updates

Quotations

Collection notifications

Customer support messages

Follow-up communications

We will never sell your WhatsApp conversations or personal information to third parties.

AI Assistant

Our website and messaging channels may include an AI-powered assistant designed to:

Answer frequently asked questions

Schedule appointments

Collect vehicle information

Direct enquiries

Improve customer response times

⚠ AI responses are intended to assist customers and do not replace professional vehicle inspections or mechanical advice.

Facebook & Instagram

If you interact with us through Facebook or Instagram, your information may also be processed according to Meta's Privacy Policy.

Information Sharing

We may share information only when necessary with:

Insurance companies

Vehicle owners or authorized representatives

Payment providers

Government authorities where legally required

Technology providers supporting our systems

We never sell customer information.

Data Security

We implement reasonable technical and organizational measures to protect customer information against unauthorized access, alteration, disclosure, or destruction.

Data Retention

We retain information only as long as necessary to:

Complete requested services

Maintain service records

Meet tax obligations

Comply with legal requirements

Resolve disputes

Your Rights

Where applicable, you may request to:

Access your personal information

Correct inaccurate information

Delete your personal information

Restrict processing

Withdraw consent

Receive a copy of your information

Contact Us

Business Name

Ruiru Auto Garage

Website

www.ruiruautogarage.com

Email

contact@ruiruautogarage.com

Phone

+254 748 333 555